Terms & conditions.

1.About These Terms

These Terms and Conditions ("Terms") govern your use of the rMembr platform, including the rMembr mobile application and website at rmembr.me (together, "the Service"), operated by RMEMBER LTD ("we", "us", "our"), a company registered in England and Wales (Company Number: 16355328).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.

We may update these Terms from time to time. Where we make material changes, we will notify you by email or in-app notification. Continued use of the Service following notification constitutes acceptance of the updated Terms.

If you have any questions, contact us at admin@rmembr.me.

2.Eligibility

You must be at least 18 years old to use rMembr. By creating an account, you confirm that you are 18 or over.

rMembr is intended for personal use by individuals who wish to preserve memories and personal information for their designated contacts. It is not intended for use by businesses or organisations as a primary service.

3.Your Account

To use rMembr you must create an account using your name and email address. You are responsible for keeping your login credentials secure and for all activity that takes place under your account.

You must provide accurate information when creating your account and keep it up to date. We reserve the right to suspend or terminate accounts where we have reason to believe information is false or misleading.

You may only hold one account. Creating multiple accounts is not permitted.

4.The Service

4.1 What rMembr does

rMembr is a digital legacy platform that allows you to:

• Record and store memories in the form of videos, audio recordings, photographs, written posts, notes, songs and files
• Store practical life administration information including will information, funeral wishes, account details, insurance details and subscription information
• Store a list of key contacts (people your designated contacts may wish to notify upon your death, such as your employer or landlord) — rMembr does not contact or interact with key contacts directly
• Designate specific contacts to receive your stored content upon your verified death
• Build and update your legacy over time

4.2 What rMembr does not do

rMembr is not a will, a legal document, or a substitute for professional legal or financial advice. Content stored on rMembr does not have legal standing as a will or testamentary document. We strongly recommend you make a formal will through a qualified solicitor.

rMembr does not contact your designated contacts, key contacts, or any third party on your behalf during your lifetime. Nothing is shared with anyone until your death has been verified in accordance with Section 6 of these Terms.

4.3 Content you upload

You retain ownership of all content you upload to rMembr. By uploading content, you grant us a limited licence to store, process and — upon verified death — release that content to your designated contacts, solely for the purposes of providing the Service.

You are solely responsible for the content you upload. You must not upload content that:

• Constitutes or promotes hate speech — including content that attacks, demeans or incites hatred against any person or group on the basis of race, religion, ethnicity, nationality, gender, sexual orientation, disability or any other characteristic
• Is threatening, violent, bullying, abusive or harassing towards any individual or group
• Is illegal, defamatory, obscene or grossly offensive
• Infringes the intellectual property rights of any third party
• Contains malware, viruses or other harmful code
• You do not have the right to share

You are solely responsible for ensuring that any content you upload complies with these Terms and with applicable law. rMembr does not pre-screen, review or approve content before it is stored or released. We do not moderate content as a matter of routine. We reserve the right to remove content that comes to our attention as being in breach of these Terms.

All content stored on rMembr represents the personal views and wishes of the individual user only. It does not represent, reflect or imply endorsement by RMEMBER LTD of any views, opinions or statements contained within it. RMEMBER LTD accepts no responsibility for the content of any material stored or released through the platform.

Where content you upload features, references or includes personal information about third parties — including photographs, videos or recordings of other people — you are solely responsible for ensuring you have the right to store and share that content. You must not upload content featuring a third party where doing so would breach that person's privacy, data protection rights or any other legal rights.

4.4 Content received by designated contacts

Once content has been released to your designated contacts following verification of your death, rMembr is not responsible for the nature of that content. It is your responsibility as the user to ensure that content you store on rMembr complies with these Terms during your lifetime.

If a designated contact receives content that they believe to be in breach of these Terms — including content that is hateful, threatening, abusive or otherwise harmful — they may contact us at admin@rmembr.me to request that the content be removed from our systems. We will review such requests and act reasonably in response. Removal of content from rMembr's systems does not affect any copies already downloaded by the contact.

4.5 Designated contacts who are under 18

A user may designate a contact who is under 18 years of age. Where a minor is designated as a contact, the user must also designate a parent or legal guardian for that minor within the app, by providing the guardian's email address.

The guardian's responsibilities are as follows:

• To manage the minor's access to any content released to them following death verification
• To review released content and determine what is appropriate for the minor to access
• The guardian has the right to withhold or restrict the minor's access to released content where they reasonably consider it to be inappropriate, harmful or not in the minor's best interests

When the minor contact reaches the age of 18, access to their content will transfer directly to them. The guardian's role ceases automatically at that point and the individual becomes solely responsible for managing their own access.

rMembr accepts no liability for content released to a minor where a guardian has been designated. It is the guardian's sole responsibility to manage the minor's access to released content appropriately.

5.Plans and Payment

5.1 Available plans

rMembr offers the following plan types:

• rMembr Core — free forever, includes 1 designated contact, one 60-second memory video, one photo, and storage of will information, funeral details and key contacts
• Paid subscription plans — monthly or annual plans offering expanded storage, additional contacts and additional features as described on our Plans page
• Lifetime plan — a one-off payment granting lifetime access to paid features with no ongoing subscription

5.2 Payment processing

All subscription payments are processed by Apple via the Apple App Store. By subscribing to a paid plan, you agree to Apple's payment terms in addition to these Terms. We do not store your payment card details.

5.3 Auto-renewal

Monthly and annual plans automatically renew at the end of each subscription period unless cancelled before the renewal date. Lifetime plans are a one-off payment and do not renew. You can cancel your subscription at any time through the Apple App Store settings.

5.4 Refunds

Refund requests are handled in accordance with Apple's refund policy. We do not process refunds directly. Please contact Apple Support for refund queries.

5.5 Price changes

We reserve the right to change our subscription prices. We will give you at least 30 days' notice of any price increase by email or in-app notification before your next renewal date. If you do not wish to continue at the new price, you may cancel before your renewal date.

6.Death Verification and Release of Content

6.1 How death is verified

Upon your death, your designated contacts may initiate the verification process through the rMembr app or via the secure web link provided. To verify a death, the following process applies:

• A designated contact submits a death certificate through the app or secure web link
• We locate your account and cross-reference against any identity document you have uploaded
• We assess the authenticity of the death certificate submitted
• We reserve the right to request further evidence before releasing any content — including but not limited to additional official documentation, or confirmation from a second designated contact
• We will not release content until we are satisfied, acting reasonably, that the death is genuine

6.2 Identity verification

You are encouraged to upload a copy of your photo ID (such as a passport or driving licence) when creating your account. This assists us in verifying your identity during the death verification process. Upload of ID is voluntary at sign-up but may be required as part of the death verification process.

Where no ID has been uploaded, we may need to request alternative evidence from your designated contacts before we are able to release your content.

6.3 Verification timeframe

We aim to complete the death verification process within 10 working days of receiving satisfactory evidence. This timeframe may be extended where we require additional evidence or where we have reasonable grounds to question the validity of a submission. We will keep the submitting contact informed of progress.

6.4 Appeals

If a designated contact's death verification submission is rejected, they may appeal by contacting us at admin@rmembr.me. Appeals are handled on a case-by-case basis. We will review all relevant evidence and respond as promptly as possible. Our decision following appeal is final.

6.5 Fraudulent submissions

Submitting a false death certificate or otherwise attempting to fraudulently trigger the release of another person's content is a serious matter and may constitute a criminal offence. We reserve the right to report suspected fraudulent activity to the relevant authorities and to permanently ban any contact involved.

6.6 Our liability in the verification process

We take reasonable steps to verify deaths and prevent fraudulent access to your content. However, we cannot guarantee that all fraudulent submissions will be identified. To the fullest extent permitted by law, our liability in connection with the verification process is limited as set out in Section 10 of these Terms.

7.Data Retention and Account Management

7.1 Active accounts

Your content is stored securely for as long as your account is active. The free rMembr Core plan stores your core content permanently, regardless of whether you hold a paid subscription.

7.2 Lapsed or cancelled subscriptions

If your subscription lapses or is cancelled, your account reverts to the free Core plan. Your full content will be retained for 13 months from the date of your last successful payment. During this period:

• You will receive advance notice by email before any content is scheduled for deletion
• You may download your content at any time via the app
• You may reactivate your subscription at any time to restore full access

After 13 months from your last successful payment, content beyond the Core plan allowance will be permanently and irreversibly deleted. We will provide a final warning before this occurs.

This 13-month retention period is designed to protect users who may be unable to manage their account due to serious illness, incapacity or other circumstances — ensuring their content remains available for release in the event of their death.

7.3 Account deletion requests

You may request permanent deletion of your account and all associated data at any time by emailing admin@rmembr.me from your registered email address. Where we have reasonable doubt about the identity of the person making the request, we may require you to provide a copy of your photo ID before we action it. We will not action deletion requests from third parties, and we will not delete an account without verifying the request is genuine.

Upon receipt of a valid deletion request, your data will be permanently deleted within 90 days. This 90-day window exists to allow reactivation if the request is made in error.

7.4 Downloading your data

You may download a copy of your stored content at any time via the app. We encourage you to keep your own copies of content that is important to you.

7.5 What happens if rMembr ceases trading

We understand that the permanence of your legacy is central to the trust you place in rMembr. In the event that RMEMBER LTD ceases trading or the Service is discontinued, we commit to:

• Providing a minimum of 90 days' written notice to all registered users by email
• Providing all users with the opportunity to download their stored content during that notice period
• Making reasonable efforts to ensure designated contacts are notified of the closure

We strongly recommend that you keep your registered email address up to date to ensure you receive any such notifications. We also recommend that you inform your designated contacts that they are named on your rMembr account.

8.Partner and Ambassador Programme

rMembr operates a referral programme for Partners and Ambassadors. If you participate in this programme, separate Partner and Ambassador Terms apply, which will be provided to you upon acceptance into the programme.

9.Intellectual Property

The rMembr platform, including its design, software, branding and all original content created by us, is owned by RMEMBER LTD and protected by intellectual property law. You may not copy, reproduce, distribute or create derivative works from any part of the Service without our prior written consent.

You retain ownership of all content you upload. You grant us a limited, non-exclusive licence to store, process and release your content solely for the purpose of providing the Service as described in these Terms.

10.Limitation of Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Subject to the above, to the fullest extent permitted by law:

• We are not liable for any indirect, consequential, special or incidental loss arising from your use of the Service
• We are not liable for loss of data, loss of content, or failure to release content where this results from circumstances outside our reasonable control
• We are not liable for any delay in the death verification process where we are awaiting satisfactory evidence
• We are not liable for how designated contacts store, share or use content following its release or download
• Our total aggregate liability to you in connection with the Service shall not exceed the greater of (a) £100 or (b) the total subscription fees paid by you in the 12 months preceding the event giving rise to the claim

We provide the Service on an "as is" basis. We do not warrant that the Service will be uninterrupted, error-free or free from security vulnerabilities, though we take reasonable steps to ensure reliability and security.

11.Termination

You may close your account at any time by submitting a deletion request in accordance with Section 7.3.

We reserve the right to suspend or terminate your account without notice if:

• You breach these Terms
• We have reason to believe your account is being used fraudulently or for unlawful purposes
• You provide false information when creating or maintaining your account

Where we terminate your account for reasons other than breach, we will provide reasonable notice and the opportunity to download your content.

12.Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13.General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in future.

These Terms constitute the entire agreement between you and RMEMBER LTD in relation to your use of the Service and supersede all previous agreements.

14.Contact Us

For any queries relating to these Terms, please contact:

RMEMBER LTD
Registered Address: Available on request
Email: admin@rmembr.me